The most frequently asked questions that we get from organizations
- What is the fee structure or the difference between the light and premium versions of Refr Sports
- Any game fees set under $10 in the system will automatically be recognized as a cash game and will invoice $2 per game instead of the 3%.
The 3% fee applies to the premium version, which involves the movement of money. For any games where the fee is set above $10, the system assumes it's not a cash game. It will then issue the funds to the official the following Wednesday, invoice the organization for the amount, and add the 3% service fee.
- How can multiple people within our organization have the ability to view our Refr Sports account?
- Sub-accounts which will allow access to one organization account from multiple different profiles is something in development right now. Until that feature is completed, we ask that the organization's login credentials are shared amongst those who need access to the account.
- How can I view the status of my organization's upcoming games?
- Navigate to the "Games" tab when you log in and make sure the drop-down is set to "Upcoming Games". From there you can see thee referee statuses on the right hand side and you can click on each individual game to view further details on a specific game.
- How can I view breakdowns of my organization's past or upcoming invoices?
- Navigate to the "Invoices" tab and click on specific weeks to view breakdowns of games, refs the associated prices that your organization paid or is set to pay. If you have any questions related to details of games, please reach out to your assignor before you contact Refr support.
- What is accepting payment terms doing?
- The minimum requirement for an organization is that you accept our payment terms which is an agreement to be invoiced by Refr Sports. Refr Sports pays referees on a weekly basis and that's ok if your organization doesn't function on such a schedule because Refr will front the money under the agreement that an organization will pay back via invoice. Please note that your assignor won't be able to start assigning games for your organization until payment terms have been accepted.
- Auto-pay is the preferred and recommended method of handling payment for an organization. Auto-paying is linking your organization's desired method of payment via Stripe and paying on the weekly payment schedule that Refr functions on.
- What if I'm set to pay an amount that doesn't seem correct?
- First and foremost reach out to the assignor as soon as possible. An assignor has the ability to edit the pay on a game up to 48 hours after the game has started, so don't panic if you see a number that you don't believe is correct. It is recommended that an organization has someone monitoring games at least weekly.
